Privacy Policy

Last Updated: 2025/09/01

1. Introduction

Intelihub operates Inteliscribe, an AI-powered platform that records clinician-patient conversations, transcribes them using HIPAA-compliant transcription services, and generates intelligent billing and claims recommendations

2. Information We Collect

Clinical Data:

• Audio recordings of patient-clinician conversations
• Conversation transcripts and clinical notes
• Medical terms, conditions, and procedures from discussions
• Billing-relevant information for code recommendations

Integration Data:

• Clinical context from EHR systems
• Provider credentials and organization information
• User account and system usage data

3. How We Use Your Information

Core Services:

• Record and transcribe clinical conversations via HIPAA-compliant transcription services
• Generate AI-powered billing code recommendations using proprietary algorithms
• Create preliminary clinical documentation
• Integrate with EHR systems for seamless workflow
• Optimize revenue cycle and reduce claim denials

AI Processing:

• Analyze conversations for medical entities and billing opportunities
• Improve documentation quality and compliance
• Support clinical decision-making and workflow efficiency

4. Information Sharing

We Never:

• Sell PHI or clinical data
• Use your data to train AI models without consent
• Share information for unauthorized purposes

Authorized Sharing:

• Transcription Services: HIPAA-compliant audio processing partners
• EHR Systems: Enrichment of data already in providers EHR
• Your Authorized Users: Transcripts and analysis for your designated staff

5. Security & Protection

Technical Safeguards:

• AES-256 encryption for all data at rest and in transit
• Multi-factor authentication and role-based access controls
• HIPAA-compliant infrastructure and processing

Operational Safeguards:

• Annual security risk assessments and audits
• Comprehensive staff HIPAA training
• Incident response and breach notification procedures

6. Data Retention

• Audio Recordings: Per your organizational policy and legal requirements
• Clinical Documentation: Healthcare industry retention standards

7. Your Rights as Healthcare Provider

• Control data sharing and EHR integration settings
• Configure user permissions and access controls
• Request data deletion subject to legal and contractual retention requirements

8. Compliance

Inteliscribe complies with:

• HIPAA Compliance
• State medical privacy laws
• Healthcare industry security standards (SOC 2 Type II)
• HIPAA-eligible transcription service requirements